Responsible Gaming Policy

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Gambling should always remain a controlled form of entertainment. It should be planned, affordable, and balanced with other parts of life. At Pin-Up, responsible gaming means helping players understand the risks of gambling, recognize when behavior may become unsafe, and use the available tools before gambling causes harm.

This guide explains how to stay in control, which account tools can help you manage your activity, what to do if you need a break, and where to find support if gambling no longer feels manageable.

1. Treat Gambling as Entertainment Only

Gambling should not be used as a way to earn income, recover losses, pay debts, or solve financial problems. It is important to decide in advance how much time and money you can afford to spend and to stop when those limits are reached.

A healthy approach to gambling means:

• using only money set aside for entertainment;
• accepting that losses are possible;
• avoiding attempts to win back lost money;
• keeping gambling balanced with work, family, hobbies, and other responsibilities;
• taking breaks when gambling stops feeling enjoyable.

If gambling starts to create stress, regret, secrecy, or financial pressure, it may be time to pause and review your activity.

2. Check Whether You Are Still in Control

Sometimes gambling-related problems develop gradually. A player may not notice the risk immediately, especially if gambling becomes a regular response to stress, boredom, financial pressure, or previous losses.

If you are concerned about your gambling behavior, ask yourself the following questions:

1. Have you ever felt that you should cut down on gambling?
2. Have people annoyed you by criticizing your gambling habits?
3. Have you ever felt guilty about gambling?
4. Have you ever felt remorse after gambling?
5. Have you ever gambled again to steady your nerves or recover gambling losses?

You can also complete the Gamblers Anonymous questionnaire here: https://gamblersanonymous.org/20-questions/

The results may help you understand whether further action could be useful:

• 0 “Yes” answers may indicate a low risk of gambling-related problems.
• 1 “Yes” answer may indicate a moderate risk, where further assessment or reflection may be needed.
• 2 or more “Yes” answers may indicate a high risk, where further evaluation and intervention are strongly recommended.

This questionnaire is not a medical diagnosis. It is a self-check tool that can help you decide whether to use responsible gaming tools or contact a support organization.

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3. Tools That Help You Manage Gambling

Responsible gaming tools are designed to help players set boundaries and reduce gambling-related risks. The main tools available are deposit limits, cooling-off periods, and self-exclusion.

Deposit Limits

Deposit limits allow you to control how much money you can deposit over a selected period. You can set daily, weekly, or monthly limits in your account.

These limits help you keep gambling within a planned budget. If you lower your deposit limit, the change takes effect immediately. If you increase your deposit limit, the higher limit will only apply after a 24-hour waiting period. This waiting period is intended to give you time to consider whether the increase is appropriate.

We recommend setting deposit limits before gambling and choosing amounts that match your financial situation.

Cooling-Off Periods

A cooling-off period is a temporary break from gambling. It may be useful if you want time to reflect, reduce activity, or avoid gambling during a stressful period.

During a cooling-off period, you will not be able to place bets or make deposits into your account.

The available cooling-off periods are:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

You can activate a cooling-off period directly through your account settings. Once activated, it takes effect automatically and immediately. The restriction cannot be ended early. You must wait until the selected period has finished. After the period ends, you may continue using your account without submitting an additional request.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who want to stop gambling for a longer period or permanently. It allows you to voluntarily block access to your account and gambling activities.

The available self-exclusion periods are:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• lifetime self-exclusion.

You can activate self-exclusion through your account settings or by contacting: [email protected].

Once self-exclusion is activated, your account will be locked for the full selected period. You will not be able to access your account, place bets, make deposits, or take part in gambling activities. You will also stop receiving promotional emails and notifications from us.

Self-exclusion cannot be cancelled before the selected period ends. Lifetime self-exclusion is permanent and cannot be reversed.

If a temporary self-exclusion period ends and you want to restore your account, you must submit a written request. Before reactivation, we will remind you about responsible gaming tools and encourage you to complete a self-assessment questionnaire.

4. Protection of Vulnerable Players

Some players may be more exposed to gambling-related harm and may need additional protection. A vulnerable player may be someone who:

• is under 18 years old;
• feels unable to control their gambling behavior;
• has requested to stop gambling or has previously been restricted from playing;
• is experiencing serious financial difficulties, bankruptcy, or similar hardship.

If any of these points apply to you, please contact us at: [email protected].

We may request documents or proof before taking certain actions. All requests are handled with care and respect. We may also use monitoring tools to identify signs that a player could be struggling. If we notice possible indicators of gambling-related harm, we may contact the player and provide information about available responsible gaming options.

We continue to improve our processes for identifying and protecting vulnerable players.

5. Protection of Minors and Internet Access Restrictions

Gambling services are strictly prohibited for individuals under the legal gambling age. Anyone under 18 is not allowed to register, access, or use the platform.

We reserve the right to request proof of age from any registered user at any time. If age verification is required, the account may be temporarily suspended until the necessary documents are provided. If it is confirmed that a user has violated the age restriction policy, the account may be frozen and any winnings may be forfeited.

To support age restrictions, we apply the following measures:

• players are informed during registration that gambling services are not available to underage individuals;
• users must confirm their date of birth and legal age when creating an account;
• documentation verifying legal age may be requested;
• marketing and promotional activity is directed only at individuals of legal gambling age;
• any attempt to involve underage users is prohibited.

If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.

Parents, guardians, and users who share devices with minors may consider using filtering or blocking software to restrict access to gambling websites. Examples include:

• Net Nanny — www.netnanny.com
• CyberPatrol — www.cyberpatrol.com
• GamBlock — www.gamblock.com

These tools may help reduce the risk of underage or unauthorized access to gambling content.

6. Where to Get Support

If gambling is causing emotional distress, financial difficulties, relationship problems, or a feeling of losing control, external support may be helpful. Several organizations provide confidential advice, counselling, treatment information, and recovery resources.

GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its work focuses on minimizing gambling-related harm through education, treatment, and support services.

GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. The website is www.gamcare.org.uk, and its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.

Gamblers Anonymous is an international fellowship that offers a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its professionals are available both in Great Britain and internationally. The website is www.gamblingtherapy.org.

Seeking help early can reduce harm and make it easier to regain control.

7. Practical Responsible Gambling Advice

Before gambling, consider the following recommendations:

Set a deposit limit before you begin. Choose an amount that fits your financial situation and can be spent on entertainment without affecting essential expenses.

Do not chase losses. Trying to recover lost money by gambling more can lead to higher risks and further harm.

Set a time limit. Decide how long you will play and stop when that time is reached.

Avoid gambling when your judgment may be affected. Do not gamble when you are extremely stressed, depressed, under pressure, tired, or unable to concentrate. Avoid gambling while under the influence of medication, drugs, or alcohol.

Take breaks. If you feel tired, distracted, frustrated, or unable to focus, step away from gambling.

Use only one account. A single account makes it easier to monitor how much time and money you spend.

8. Contact

If you need help with responsible gaming tools, self-exclusion, cooling-off periods, deposit limits, vulnerable player protection, age restrictions, or related concerns, contact Support by email:

[email protected]

Support is available by email without additional cost. We will not share information about you with anyone else without your consent, except where required by applicable rules, procedures, or legal obligations.

Our goal is to help players keep gambling safe, controlled, and limited to entertainment. If gambling no longer feels manageable, use the available tools and seek support when needed.